GENERAL TERMS & CONDITIONS OF SALE
Legal mentions
L’asticot is a company active in the field of the internet sales and offers its customers clothes and accessories for children.
L’asticot is registered with the Swiss Chamber of Commerce under the name:
L’asticot Sàrl
Rue des Étuves, 10
1201 Genève
L’asticot reserves the right to modify the nature of the articles offered on the site at any time and to amend these terms without notice.
The Terms and Conditions in force at the time of the order apply to that given order.
Terms of Access
Please review the lasticot.com web site terms of access. All access to and use of this web site is governed by these terms. Entering into this web site indicates that you have reviewed the web site terms of access and have agreed to be bound by these terms.
Disclaimer
All information provided on this web site is subject to change without notice. While efforts have been made to make this web site helpful and accurate, due to the open nature of this web site, and the potential for errors in the storage and transmission of digital information, lasticot.com does not warrant the accuracy of information obtained from this web site. All materials posted on this site are "as is" and without warranties express or implied. Lasticot.com disclaims all warranties including the implied warranty of merchantability and fitness for a particular purpose. Lasticot.com does not warrant that functions contained on this site will be uninteruppted or error-free, that defects will be corrected, or that this site or the server are free of viruses or other harmful components. Lasticot.com does not warrant or represent the use of the materials on this site in terms of their correctness, accuracy, reliability, or otherwise.
Trademarks
This web site contains a trademark that is the property of the company l’asticot sàrl. All rights in the intellectual property contained in this web site including copyright, trademark, trade secret and patent rights are reserved. Access to this web site does not constitute a right to copy or use any of the intellectual property of l’asticot or its suppliers.
Hypertext
Links this site may be linked to other sites which are not maintained by lasticot.com. Lasticot.com is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement, sponsorship, or recommendation by lasticot.com of the sites. Lasticot.com disclaims any liability for links: (i) from another web site to lasticot.com; and (ii) to another web site from lasticot.com.
Copyright
All materials contained on this site are subject to the ownership rights of l’asticot and its supplier partners. All materials contained on lasticot.com web site are subject to the ownership rights of l’asticot and its suppliers. All rights of reproduction and dissemination of the intelectual property are reserved to l’asticot. Any use without prior agreement is prohibited.
Terms of sale
All products are covered by the following terms of sale. L’asticot reserves the right to change and amend this policy as business conditions warrant. L’asticot is not responsible for typographical errors that may appear on this page.
By placing an order the customer confirms having read these terms and conditions and has accepted them in their current format.
Only persons of at least 18 years of age and accountable may place an order. For customers under 18 years of age and not accountable, a signature of the legal representative is necessary. Persons under guardianship or curatorship must require the consent of their guardian, curator or the tutelary authority.
Order placement
If the information filled out by the customer upon placement of the order is incorrect, the seller cannot be held responsible for not being able to deliver the product. New shipping costs remain the responsibility of the client.
The order is confirmed by the acceptance of the price by the client.
The offers are valid as long as stock lasts.
Any purchase order signed electronically by clicking "I confirm my order" is an irrevocable acceptance and implies the obligation to pay the full amount.
The purchase order which the customer places online or the confirmation of the order sent my e-mail to the customer from l’asticot does not act as an invoice. The customer has the original invoice in his online account. The invoice does not come with the goods.
Prices
Prices are quoted net, including VAT. Only for deliveries within the European Union, prices are indicated in gross amounts, excluding VAT. L’asticot reserves the right to change prices without notice and at any time and particularly during special offers, promotions or any other marketing promotions.
Shipping costs are to be covered by the client and are itemized in an invoice.
The payment is made in advance. No order will be validated and sent to the client, as long as l’asticot has not received confirmation of payment of the full amount of the order.
Promotions and customer discounts are valid only until further notice. In principle, they may not be combined with other promotions, sales or discounts.
Completing a sale, payment and confidentiality
By clicking on ‘Validate my order’ you give your consent to order the articles contained in your basket. The sales contract between the parties is binding once l'asticot has sent the customer written confirmation of his order. The customer is then subject to the general conditions of sale.
The price of purchases made on lasticot.com is due in full at the time of ordering. Payment is by debit or credit card : Postfinance, Twint,Visa, Mastercard, American Express or Paypal.
We will save your receipt and send your order details and our general conditions of sale to you by email. You can view our general conditions on our website at any time along with a summary of your order in the ‘Your account’ section under ‘Summary’. In this section you can also view or download your receipt.
For all payment methods, the customer agrees to provide true and accurate data. The use of false data and identity theft is fraud and is punishable by law under article 146 and 147 of the CC and will lead to prosecution.
Secure payment
L'asticot does not have access to confidential information concerning the method of payment. All information entered is encrypted and sent securely to Worldline and Paypal; neither l'asticot nor third parties have access to it. In the case of a refund, we can credit the transaction via the same method of payment almost instantly.
Shipping
The shipping is done by post, within a period of 2 to 9 business days.
A longer period shall apply if the order is placed during the weekend or a holiday.
L’asticot disclaims all liability for any loss of the products ordered because of postal or other carriers strike or negligence.
Any damaged packaging must not be opened. Defects or damages must be reported by the customer to l’asticot customer service without delay (eshop@lasticot.com).
Shipping costs
Shipping costs are the responsibility of the client and depend on the weight and the volume of the order and the delivery address.
For Switzerland, shipments are done by post in economy unless otherwise specified by the client. All shipping costs are billed to the client unless specified otherwise.
For shipments abroad, shipping costs are available under shipping.
Return, exchange and refund policy
The client has a period of 30 working days to return the ordered items at his own expense. This period runs from the day of delivery of the items.
Not suitable articles can be returned at the expense of the client within 10 days of their receipt. For partial delivery, the return period begins upon receipt of the last delivery.
Returned items must be in their original state and in their original packing, accompanied by the documents annexed there to (order number and reason of return, etc..) as well as a copy of the invoice or packing slip in the case of a gift.
The right of return is not valid for articles returned incomplete, damaged, engraved, custom made or used.
Except for the above mentioned, all articles can be the object of exchange. If l’asticot cannot guarantee the availability of the stock at the time of the exchange, a store credit will be issued instead.
The amount will be credited to his account within 10 days after receipt of the goods checked.
Package or defective products on arrival
Despite all the care taken by l’asticot in the preparation of packages, it may happen that an article is missing. On receipt of his order, the customer will ensure the compliance of the received products.
Any claim has to be made to the following address :eshop@lasticot.com.
After verification, l’asticot exchanges or reimburses the product, according to availability of stock and subject to the validation of the client’s claim or request.
Any claim after a period of 10 working days after receipt of the order will be rejected and l’asticot will be relieved of any liability.
The goods always travel at the peril of the customer.
All orders received with damaged packaging must not be opened. The customer must immediately contact the post office to report the damaged packaging, so that he can receive a written report confirming the damages. The client will quickly forward this document to l’asticot customer service.
There is no right of compensation for mistakes in pictures, texts or prices.
Protection of personal data
All customer data is treated confidentially. The processing of personal information is subject to Swiss data protection laws.
L’asticot gathers and saves the data for its business development and transmits them only when processing the order.
L’asticot uses these data for marketing purposes within the company. It gathers also, optionally, the date of birth, the telephone number and the e-mail address of the client. In addition, it exchanges the data with the services of economic information to control credit and solvency of its clients.
The client may object at any time to other uses of its data for advertising purposes, by a simple written letter sent to customer service.
Territory and Applicable Law
The sale of products of l’asticot are subject to Swiss law. Any dispute relating to the existence, interpretation, execution or breach of the contract between l’asticot and the client will be, in the absence of a mutual agreement, the exclusive competence of the Swiss tribunals.