Do you have a question concerning your order or do you wish to receive additional information for a product? Alex is at your disposal from Monday to Friday from 12 am to 5 pm at the following number:+41 (0)22 731 12 60
The l’asticot team speaks French and English and will answer to all request as soon as possible. We are already looking forward to receiving your mail.CUSTOMER SERVICEeshop@lasticot.comCOMMUNICATIONhello@lasticot.com+INFOinfo@lasticot.com
Shipping
Delivery in Switzerland CHF 7.- Free delivery from CHF 50.- The usual delivery time is 2-4 workdays. Delivery in Europe € 14Free delivery from € 100The usual delivery time is 5-7 workdays.International delivery CHF 25.- Free delivery from CHF 350.-We ship via Post. Please note, that the international part of the transit is managed by local courier services and is not tracked by our Post from this point onwards. In the rare event of the goods being delayed overseas, it may be difficult for our customer team to trace your package. Due to varying customs regulations, international deliveries can take up to 3 weeks from dispatch, dependent on the destination. INTERNATIONAL DUTIES AND TAXES Please note that for all international shipping outside of Switzerland the recipient is responsible for settling directly with local government authorities or forwarders any customs duties and/or taxes levied as a result of importing item(s) into that country.
Return & exchange
You can request a return or an exchange for any product within 30 days from the delivery date. Customers must take care of shipping and any duty costs, if they are applied. If we made a mistake regarding your order we will assume the shipping costs. In that case, please contact the customer service:
eshop@lasticot.com
In order to exchange a size of an item, you will need to return your order first, after which, provided it is received in the same condition as when shipped, we will send you the new size caring of shipping costs.We don’t do exchanges for an other reason that changing a size. If you want another item you should return the one purchased and place a new order.Please send back your articles in the contioned as shipped and labeled to:
l’asticot10 rue des étuves1201 GenèveSwitzerland
Add to your package order number and reason of return.We will refund the amount of the returned goods through the same payment method you used to purchase your order within 30 days.
Size guide
When choosing the size for your baby or your child, the best way is to go by his/her height in cm. Measure him/her from head to toe standing straight pressed against the wall, bare foot.
When choosing a size of hat or cap, the head measurement is the best guide. Measure the circumference of the head in cm at the level of the front.
General terms and conditions of sale
L’asticot is a company active in the field of the internet sales and offers its customers clothes and accessories for children.L’asticot is registered with the Swiss Chamber of Commerce under the name:L’asticot SàrlRue des Étuves, 101201 Genève L’asticot reserves the right to modify the nature of the articles offered on the site at any time and to amend these terms without notice.The Terms and Conditions in force at the time of the order apply to that given order.
Please review the lasticot.com web site terms of access. All access to and use of this web site is governed by these terms. Entering into this web site indicates that you have reviewed the web site terms of access and have agreed to be bound by these terms.
All information provided on this web site is subject to change without notice. While efforts have been made to make this web site helpful and accurate, due to the open nature of this web site, and the potential for errors in the storage and transmission of digital information, lasticot.com does not warrant the accuracy of information obtained from this web site. All materials posted on this site are "as is" and without warranties express or implied. Lasticot.com disclaims all warranties including the implied warranty of merchantability and fitness for a particular purpose. Lasticot.com does not warrant that functions contained on this site will be uninteruppted or error-free, that defects will be corrected, or that this site or the server are free of viruses or other harmful components. Lasticot.com does not warrant or represent the use of the materials on this site in terms of their correctness, accuracy, reliability, or otherwise.
This web site contains a trademark that is the property of the company l’asticot sàrl. All rights in the intellectual property contained in this web site including copyright, trademark, trade secret and patent rights are reserved. Access to this web site does not constitute a right to copy or use any of the intellectual property of l’asticot or its suppliers.
Links this site may be linked to other sites which are not maintained by lasticot.com. Lasticot.com is not responsible for the content of those sites. The inclusion of any link to such sites does not imply endorsement, sponsorship, or recommendation by lasticot.com of the sites. Lasticot.com disclaims any liability for links: (i) from another web site to lasticot.com; and (ii) to another web site from lasticot.com.
All materials contained on this site are subject to the ownership rights of l’asticot and its supplier partners. All materials contained on lasticot.com web site are subject to the ownership rights of l’asticot and its suppliers. All rights of reproduction and dissemination of the intelectual property are reserved to l’asticot. Any use without prior agreement is prohibited.
All products are covered by the following terms of sale. L’asticot reserves the right to change and amend this policy as business conditions warrant. L’asticot is not responsible for typographical errors that may appear on this page.By placing an order the customer confirms having read these terms and conditions and has accepted them in their current format. Only persons of at least 18 years of age and accountable may place an order. For customers under 18 years of age and not accountable, a signature of the legal representative is necessary. Persons under guardianship or curatorship must require the consent of their guardian, curator or the tutelary authority.
If the information filled out by the customer upon placement of the order is incorrect, the seller cannot be held responsible for not being able to deliver the product. New shipping costs remain the responsibility of the client. The order is confirmed by the acceptance of the price by the client. The offers are valid as long as stock lasts. Any purchase order signed electronically by clicking "I confirm my order" is an irrevocable acceptance and implies the obligation to pay the full amount. The purchase order which the customer places online or the confirmation of the order sent my e-mail to the customer from l’asticot does not act as an invoice. The customer has the original invoice in his online account. The invoice does not come with the goods.
Prices are quoted net, including VAT. Only for deliveries within the European Union, prices are indicated in gross amounts, excluding VAT. L’asticot reserves the right to change prices without notice and at any time and particularly during special offers, promotions or any other marketing promotions. Shipping costs are to be covered by the client and are itemized in an invoice. The payment is made in advance. No order will be validated and sent to the client, as long as l’asticot has not received confirmation of payment of the full amount of the order.Promotions and customer discounts are valid only until further notice. In principle, they may not be combined with other promotions, sales or discounts.
By clicking on ‘Validate my order’ you give your consent to order the articles contained in your basket. The sales contract between the parties is binding once l'asticot has sent the customer written confirmation of his order. The customer is then subject to the general conditions of sale.
The price of purchases made on lasticot.com is due in full at the time of ordering. Payment is by debit or credit card : Postfinance, Twint,Visa, Mastercard, American Express or Paypal.
We will save your receipt and send your order details and our general conditions of sale to you by email. You can view our general conditions on our website at any time along with a summary of your order in the ‘Your account’ section under ‘Summary’. In this section you can also view or download your receipt.
For all payment methods, the customer agrees to provide true and accurate data. The use of false data and identity theft is fraud and is punishable by law under article 146 and 147 of the CC and will lead to prosecution.
L'asticot does not have access to confidential information concerning the method of payment. All information entered is encrypted and sent securely to Worldline and Paypal; neither l'asticot nor third parties have access to it. In the case of a refund, we can credit the transaction via the same method of payment almost instantly.
The shipping is done by post, within a period of 2 to 9 business days.A longer period shall apply if the order is placed during the weekend or a holiday. L’asticot disclaims all liability for any loss of the products ordered because of postal or other carriers strike or negligence.Any damaged packaging must not be opened. Defects or damages must be reported by the customer to l’asticot customer service without delay (eshop@lasticot.com).
Shipping costs are the responsibility of the client and depend on the weight and the volume of the order and the delivery address. For Switzerland, shipments are done by post in economy unless otherwise specified by the client. All shipping costs are billed to the client unless specified otherwise. For shipments abroad, shipping costs are available under shipping.
The client has a period of 30 working days to return the ordered items at his own expense. This period runs from the day of delivery of the items.Not suitable articles can be returned at the expense of the client within 10 days of their receipt. For partial delivery, the return period begins upon receipt of the last delivery. Returned items must be in their original state and in their original packing, accompanied by the documents annexed there to (order number and reason of return, etc..) as well as a copy of the invoice or packing slip in the case of a gift.The right of return is not valid for articles returned incomplete, damaged, engraved, custom made or used.Except for the above mentioned, all articles can be the object of exchange. If l’asticot cannot guarantee the availability of the stock at the time of the exchange, a store credit will be issued instead.The amount will be credited to his account within 10 days after receipt of the goods checked.
Despite all the care taken by l’asticot in the preparation of packages, it may happen that an article is missing. On receipt of his order, the customer will ensure the compliance of the received products.Any claim has to be made to the following address : eshop@lasticot.com. After verification, l’asticot exchanges or reimburses the product, according to availability of stock and subject to the validation of the client’s claim or request.Any claim after a period of 10 working days after receipt of the order will be rejected and l’asticot will be relieved of any liability. The goods always travel at the peril of the customer.All orders received with damaged packaging must not be opened. The customer must immediately contact the post office to report the damaged packaging, so that he can receive a written report confirming the damages. The client will quickly forward this document to l’asticot customer service. There is no right of compensation for mistakes in pictures, texts or prices.
All customer data is treated confidentially. The processing of personal information is subject to Swiss data protection laws. L’asticot gathers and saves the data for its business development and transmits them only when processing the order. L’asticot uses these data for marketing purposes within the company. It gathers also, optionally, the date of birth, the telephone number and the e-mail address of the client. In addition, it exchanges the data with the services of economic information to control credit and solvency of its clients. The client may object at any time to other uses of its data for advertising purposes, by a simple written letter sent to customer service.
The sale of products of l’asticot are subject to Swiss law. Any dispute relating to the existence, interpretation, execution or breach of the contract between l’asticot and the client will be, in the absence of a mutual agreement, the exclusive competence of the Swiss tribunals.
Cookie policy
Our personal data processing policy
Dear big or little one, welcome to the details of our personal data processing policy!
L'asticot makes every effort to store as little information about you as possible, because we want to provide you with the best possible experience on our site, while preserving your privacy. Therefore, on our website, it will mainly be Google Analytics cookies, in order to know how many people visit us on a daily basis, but also where these visitors come from. In addition, your e-mail address will be transmitted to us, if you wish to subscribe to our newsletter via MailChimp.
But if you don't mind (a little) boring information and want to know more, we invite you to read all the details in the following paragraphs. Happy reading, asticots!
1. Person in charge of the treatment
The person in charge of data processing on this website is :
L'asticot
Rue des Etuves 10
1201 Geneva
Switzerland
Phone : +41 22 731 12 60
E-mail : info@lasticot.com
This Privacy Policy explains how l’asticot uses personal data that is collected when you use our site, services or digital presence. By using our digital presence, you consent to the collection, use and disclosure of such data in accordance with this Privacy Policy.
2. What data do we collect?
L’asticot collects data related to the services you use. Most of our services require you to provide us with personal data, which may include your name, email address, phone number and mailing address.
3. How do we collect your data?
The majority of the data we process is data that you provide to us when you use our services or when you contact us. We collect and process your data in particular:
- When you register on our site, complete our contact form or subscribe to our newsletter.
- When you interact with the site, by using or viewing it, through your browser's cookies.
- When you enter into a contractual relationship with us.
4. What are our legitimate reasons for processing your data?
We may have one of the following legitimate reasons for collecting and using your personal data to conduct our business and provide you with our products and services:
- Contract - We may process your personal data to fulfil our contractual or pre-contractual obligations.
- Consent - We may process your personal data on the basis of your consent to the processing of your personal data, freely expressed when you provided your data to us.
- Legitimate interest - We may have a legitimate reason based on our assessment that the processing is necessary, proportionate and reasonable. Our legitimate interest may relate to:
- Providing products and services - To provide products and services ordered by our customers.
- Marketing - To provide professional information, news and content, offers and invitations that we consider will be welcomed by our existing and potential customers, subscribers to our newsletter and other content we produce, and other individuals.
5. What does l’asticot use your data for?
It is important for us to be transparent when we collect and use your personal data and to communicate to you the purposes for which we need it. These include, but are not limited to
- Processing your orders for our products on the site.
- Processing your requests and inquiries, including responding to your online communications and requests.
- Promote our services and products to existing and potential customers.
- Personalize communications that may be of interest to you based on your interactions with us.
- Manage, maintain and ensure the security of our computer system and website.
L’asticot is committed to collecting and storing your personal data in accordance with the principles of good faith, proportionality of processing and purpose. L’asticot will not sell, share or transfer your personal data outside the scope of section 6 of this Privacy Policy. In addition, l’asticot will not use your personal data collected through the site for any other purposes than those described above.
6. With whom do we share your personal data?
L'asticot will only share your data if permitted by applicable Swiss or European data protection law. We may share your personal data with trusted service providers, with whom we collaborate to perform our services and who help us provide quality services and products. If so, these providers will be contractually obligated to protect the data we entrust to them. These providers could include:
- Technical service providers who enable us to provide our services and products, such as logistics service providers, business partners, and any other parties involved in the successful completion of your orders for products and services.
- Professional advisors, such as lawyers and fiduciaries.
- Marketing service providers.
- Public authorities, other law enforcement entities, or third parties if and to the extent permitted by applicable law.
7. How does l’asticot protect your data?
L’asticot stores your data securely using technical and organizational measures that take into account the latest technological advances, the risks presented by the storage and the nature of the protected data. Access to personal data is strictly limited to authorized persons and secured by personal passwords.
We would like to draw your attention to the fact that data transmission via the Internet is not completely secure. Although we do our best to protect the security of your personal data, we cannot guarantee the security of the transmitted data. Any transmission of data is at your own risk.
We will keep your personal data stored for as long as necessary to provide you with our services, to make offers, to keep in touch with you and to fulfil our contractual and legal obligations. Your personal data will remain stored for as long as it is necessary for the purposes for which it was collected and for us to comply with applicable legal and regulatory obligations. We will delete your personal data when it is no longer necessary for the purposes for which it was collected or processed.
8. Do we transfer your personal data outside of Switzerland?
We may transfer your personal data to service providers located in Switzerland or outside of Switzerland, in countries that have adopted legislation that guarantees an adequate level of protection for personal data. Each service provider will protect the personal data transferred to them in accordance with our contractual obligations and applicable data processing law.
Data protection safeguards may include the application of standard data processing clauses, binding corporate rules or standard contractual clauses that ensure a satisfactory level of protection. By accepting this Privacy Policy you agree to the data transfers described in this section.
9. Marketing
We would like to send you information that we think may be of interest to you, in relation to our own products and services or those of our partners. If you have consented to receive marketing communications, you may unsubscribe at any time by writing to us at the address set out in section 10 or by following the instructions in the communications in question. You have the right to request that l’asticot stop contacting you for marketing purposes at any time.
10. What are your data protection rights?
It is important for us to ensure that you are aware of your data protection rights. Every user has the following rights:
- Right of access - You have the right to request copies of your personal data from l’asticot. We may ask you for a small fee for this service.
- Right of rectification - You have the right to ask us to correct or integrate any information you consider inaccurate or incomplete.
- Right of deletion - You have the right to ask us to delete your personal data, when we no longer need it for the purposes for which it was collected and there is no obligation to retain the data.
- Right to restrict data processing - You have the right to ask us to restrict the processing of your personal data, if you question the accuracy of the data and prefer to restrict its use rather than request its deletion.
- Right to object to data processing - You have the right to object to the processing of your personal data by l’asticot for marketing purposes, including profiling. We may need to retain minimal information to fulfill your request to stop marketing communications.
- Right to Data Portability - You have the right to request that we transfer your data to another organization or directly to you, if technically feasible and subject to compliance with certain conditions.
- Right to withdraw consent - You may withdraw the consent you have previously given in relation to one or more data processing purposes. This will not affect the lawfulness of any data processing carried out prior to your withdrawal of consent.
If you make a request regarding the processing of personal data, we will try to respond to you within thirty (30) calendar days from the date of receipt. Below is the contact information needed to submit your requests:
L’asticot
Unless explicitly stated in this section, there is no charge for processing your request, provided that your request is not manifestly unfounded or excessive. Depending on the circumstances, l’asticot may not be able to fulfill your request based on other legitimate reasons.
11. Personal Data Processing Policies of Other Websites
The Site may from time to time contain links to other websites, including the websites of our partners, suppliers or affiliates. We would like to point out that our Privacy Policy applies exclusively to the Site. Therefore, if you click on a link to another website, we recommend that you read the privacy policy of that website before providing your personal data. While we do our best to link to websites that share our high standards and respect for privacy, we are not responsible for the content, security or data processing practices followed by other sites.
12. Cookies
The Site uses cookies to distinguish you from other users of the Site. Cookies are text files placed on your computer to collect information about your connection to the Internet and user behavior. This information is used to analyze visits to the site and to compile statistical reports on site usage. This helps us to provide you with a satisfactory experience when you visit the site and allows us to improve it.
Please note that in some cases some of our features may not work properly if you delete your cookies.
By using our website, you consent to the use of cookies set by our website.
The website uses cookies for the following purposes:
- Site usage: to help us recognize your browser as a previous visitor's browser and to store preferences you set during your previous visit to the site. For example, we may store your login information so that you do not have to log in each time you visit the site;
- Social networks: to check if you are connected to third party services (Facebook, Twitter, Google+...);
- Targeting: to allow us to target (emailing, database enrichment) in real time or afterwards the Internet user who navigates on our site;
- Audience measurement: to track statistical data on site traffic (i.e., how users use the Site and to improve the Site's services) and to help us measure and study the effectiveness of our online interactive content, features, advertising and other communications.
13. Google Analytics
This website uses features of Google Analytics, a web analytics tool provided by Google Ireland Limited ("Google"), located at Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics uses "cookies". Cookies are text files that are stored on your computer and allow analysis of your use of the website. The information generated by the cookie about your use of the website is generally transferred to and stored on a Google server in the United States.
According to Article 6 (1) (a) of the GDPR, the processing of data and in particular the creation of cookies is subject to your consent. You can revoke your consent at any time. However, such revocation will not affect the lawfulness of the processing carried out on the basis of said consent prior to the revocation.
14. Data required for the newsletter
If you wish to receive the newsletter offered on the website, we need you to provide us with an e-mail address and information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No other data is collected, except for data that you provide to us on your own initiative. We use this data exclusively for sending the requested information and do not pass it on to third parties. The processing of the data entered in the newsletter registration form is based exclusively on your consent (Article 6(1)(a) GDPR). You can revoke your consent to the storage of the data and e-mail address and their use for sending the newsletter at any time by clicking on the unsubscribe link in the newsletter. The lawfulness of the data processing carried out before the revocation is not affected by this.
We retain the data you provide to us to receive the newsletter until you unsubscribe from the newsletter and delete it after you unsubscribe from the newsletter. Data that we retain for other purposes is not affected by this provision.
15. MailChimp
This website uses the services of MailChimp to send newsletters. This tool is provided by Rocket Science Group LLC, located at 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.
MailChimp is a service that allows, among other things, to organize and analyze the sending of newsletters. When you enter data to receive the newsletter (e.g. an e-mail address), this data is stored on MailChimp's servers in the USA. MailChimp allows us to analyze our newsletter campaigns. When you open an email sent with MailChimp, a file contained in the email (called a "web-beacon") connects to MailChimp's servers in the US. This makes it possible to determine whether a newsletter has been opened and, if so, which links the recipient has clicked on. In addition, technical information is recorded (e.g. time of access, IP address, browser type and operating system). This information cannot be attributed to the recipient of the newsletter. It is used exclusively for the statistical analysis of the newsletter campaigns. The results of these analyses can be used to improve the relevance of future newsletters to the interests of the recipients.
If you do not want MailChimp to carry out these analyses, you must unsubscribe from the newsletter. We insert a corresponding link in each newsletter for this purpose. You can also unsubscribe from the newsletter directly on the website.
The data processing is based on your consent (Article 6(1)(a) of the GDPR). You can revoke this consent at any time by unsubscribing from the newsletter. The lawfulness of the data processing carried out before the revocation is not affected by the revocation. We retain the data you provide to us to receive the newsletter until you unsubscribe from the newsletter. This data is deleted from our servers as well as MailChimp's servers after you unsubscribe from the newsletter. Data that we store for other purposes are not affected by this provision.
Further information can be found in MailChimp's privacy policy at https://mailchimp.com/legal/terms/.
We have concluded a data processing outsourcing agreement with MailChimp, in which we require MailChimp to protect our customers' data and prohibit it from passing on this data to third parties.
16. Facebook Pixel
We use the Facebook pixel on our website to analyze the effectiveness of Facebook ads. This service is provided by Facebook Ireland Ltd. at 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
When you visit the website, your IP address and usage data are transmitted. It is difficult to attribute these to an individual. In addition, cookies are required and created in order to analyze the use of the website. Where processing is based on a request for consent, it is based exclusively on Article 6(1)(a) of the GDPR; consent can be revoked at any time. You can accept, refuse or revoke the storage of cookies in the cookie consent banner (opt-in procedure)
The Facebook pixel is directly integrated by Facebook when you visit our website and can save a "cookie" on your device. If you then log in to Facebook or visit Facebook while logged in, your visit to our online offer will be recorded in your profile. The data collected about you remains anonymous to us, so that we cannot infer the identity of the user. However, the data is stored and processed by Facebook in order to associate it with the corresponding user profile and to use it for our own market research and advertising purposes. In the event that data is transmitted to Facebook for cross-referencing purposes, it is encrypted locally on the browser and only then sent to Facebook via a secure https connection. The only purpose of this is to match the data, which is also encrypted by Facebook.
Further information can be found at https://about.fb.com and in the Facebook privacy policy at https://facebook.com/policy.
17. Facebook Page
We maintain a Facebook Page on Facebook, a service provided by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.
Facebook collects and uses data to provide analytics services (also known as "Page statistics") to Page administrators so that they have information about how people interact with their Pages and the content associated with them. This data includes information about the types of content users view or interact with or the actions they take, as well as information about the devices used, such as IP addresses, operating system, browser type, language preferences, and cookie data.
We share responsibility with Facebook Ireland Ltd. for collecting and processing data from visitors to our Facebook Page.
The processing of this data is based on our legitimate interest in having this information for advertising purposes within the meaning of Article 6(1)(f) of the GDPR. For this reason, we have entered into a joint responsibility agreement with Facebook regarding the processing of your data in accordance with Article 26 of the GDPR. This agreement with Facebook furthermore regulates in particular the security measures that Facebook must implement as well as its obligation to ensure that the rights of data subjects are respected.
You can find further information on Page statistics as well as information on how to assert your rights as a data subject in the "Information on Page statistics".
18. Changes to this Privacy Policy
This Privacy Policy is subject to regular review and changes may be necessary. Therefore, we recommend that you review this Privacy Policy from time to time and take note of any changes. This Privacy Policy was last updated on January 24, 2022.
19. How do I contact the competent data protection authority?
If you wish to make a complaint or if you consider that l’asticot has not answered your questions satisfactorily, you can contact the Federal Data Protection and Information Commissioner (FDPIC), the national supervisory authority for data protection in Switzerland, at the following address
Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1
CH-3003 Bern
If you have any questions or comments regarding this Privacy Policy or how we handle personal data, please address them to:
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For deliveries in Switzerland and abroad, the currency is the Swiss franc.
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For deliveries in Europe only, the currency is the Euro.
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